Terms & Conditions


The tour duration is 2.25 hours, allow 3 hours from check in to end of the tour.


All bookings require current credit card details or a voucher to confirm the booking and to hold your seat on the tour.

With bookings made through this website, the guest will be emailed a notice that the booking status has changed from ‘pending’ to ‘received’ once payment has been processed.  This means your tour is confirmed.

Check in times/ mobile coverage
Clients must check in 30 minutes prior to tour departure. Please note that there is no cell phone coverage between Fox Glacier and Wanaka.

Clients are required to CHECK IN, 30 minutes prior to departure to avoid missing the tour, at Waiatoto River Safari Office, Travel down Haast – Jackson Bay Road 19km, from State Highway 6 turn-off, to the last building on the left in Hannahs Clearing Village.

Weather Conditions

We live in a rain forest and sometimes it rains here. We have a large windscreen and a removable roof which protects clients from the rain. You will experience the rain forest in it’s most pristine state and see even more such as gushing water falls and amazing cloud formations.

Waiatoto River Safari staff reserve the right to cancel or re-schedule our safari if weather, road, river flow or any other conditions that could affect client or company safety. If we cancel you will receive a full refund.

Risk Information
Your guide will provide you with a pre-trip safety briefing, instructions and ongoing safety management.

Clients must follow the guide’s instructions and adhere to all safety requirements.
Jet boating and associated activities have inherent risks and can be dangerous.

Waiatoto River Safari cannot be held responsible for personal injury or for loss or damage of equipment.

Transport transfers are unavailable.

Cancellations must be advised 24 hours prior to the departure time.     Amendments to your booking are accepted within the 24 hour period, subject to seat availability. This may incur a fee.

Cancellations within 24 hours of departure or in case of “no show” will incur full charge. Cancellations or re-scheduling within 24 hours may incur fees. If you arrive after the boat has departed, your fare is forfeited. Please be aware that check in time is strictly adhered to, so that the tour can leave on time.

Privacy Policy
Waiatoto River Safari does not share any client information to any third parties.