Terms & Conditions

Duration

The tour duration is minimum 2 hours, allow 2.5 hours from check in to end of the tour.

Confirmation

All bookings require current credit card details or a voucher to confirm the booking and to hold your seat on the tour.

With bookings made through this website, you will be asked to pay by credit card or paypal.  This means your tour is confirmed.

Check in times/ mobile coverage
Clients must check in 30 minutes prior to tour departure. Please note that there is no cell phone coverage outside of Haast.

Clients are required to CHECK IN, 30 minutes prior to departure to avoid missing the tour, at Waiatoto River Safari Office, Travel down Haast – Jackson Bay Road 19km, from State Highway 6 turn-off, to the last building on the left in Hannahs Clearing Village.

Re-scheduling

Waiatoto River Safari has the right to re-schedule departures times if required.  The client will receive notification of this in advance.

Weather Conditions

We live in a rain forest and sometimes it rains here. We have a large windscreen and a removable roof which protects clients from the rain. You will experience the rain forest in its most pristine state and see even more such as gushing water falls and amazing cloud formations.

Waiatoto River Safari staff reserve the right to cancel or re-schedule our safari if weather, road, river flow or any other conditions that could affect client or company safety. If we cancel you will receive a full refund.

Risk Information
Your guide will provide you with a pre-trip safety briefing, instructions and ongoing safety management.

Clients must follow the guide’s instructions and adhere to all safety requirements.
Jet boating and associated activities have inherent risks and can be dangerous.

Waiatoto River Safari cannot be held responsible for personal injury or for loss or damage of equipment.

Transport transfers are unavailable.

Cancellation
Cancellations must be advised 24 hours prior to the departure time.     Amendments to your booking are accepted within the 24 hour period, subject to seat availability. This may incur a fee.

Cancellations within 24 hours of departure or in case of “no show” will incur full charge. Cancellations or re-scheduling within 24 hours may incur fees. If you arrive after the boat has departed, your fare is forfeited. Please be aware that check in time is strictly adhered to, so that the tour can leave on time.

Privacy Policy
Waiatoto River Safari does not share any client information to any third parties.

The information that we collect from you may be used by us for a number of purposes connected with our business such as:

  • Providing you with products and/or services you have requested.
  • Dealing with your requests, enquiries or complaints and other customer care related activities.
  • For general administrative and business purposes.

Google Analytics is used on our website to track information on how you use our products and services (such as your browsing activity when visiting our website).

This is used for general administrative purposes, to help us understand user need and to help us optimise the content on our website.

Facebook Pixels is implemented on our website for retargeted marketing purposes.