Terms & Conditions

Duration

The tour duration is 2.25 hours, allow 3 hours.

Confirmation

All bookings require current credit card details or a voucher to confirm the booking and to hold your seat on the tour.

With bookings made through this website, the guest will be emailed a notice that the booking status has changed from ‘pending’ to ‘received’ once payment has been processed.  This means your tour is confirmed.

Check in times
Clients are advised to re-confirm there tour 24 hours prior to departure. Please note that there is no cell phone coverage between Fox Glacier and Lake Hawea.

Clients are required to CHECK IN, 30 minutes prior to departure to avoid missing the tour, at Waiatoto River Safari Office, Travel down Haast – Jackson Bay Road 19km, from State Highway 6 turn-off, to the last building on the left in Hannahs Clearing Village.

Weather Conditions

It is important to note that we only cancel our trips in extreme weather conditions, as we have a large windscreen and a removable roof which protects clients from the rain. There is still a lot to see on our safari in the rain, including many more beautiful waterfalls.

Waiatoto River Safari staff reserve the right to cancel or re-schedule our safari if weather, road, river flow or any other conditions that could affect client or company safety.

Risk Information
Jet boating on the Waiatoto River, Arawhata River or Landsborough/Clarke/Burke Rivers is characterised by: remoteness, rapidly changing weather and water conditions. Your guide will provide you with a pre-trip safety briefing, instructions and ongoing safety management.

Clients must follow the guide’s instructions and adhere to all safety requirements.
Jet boating and associated activities have inherent risks and can be dangerous.

Waiatoto River Safari cannot be held responsible for personal injury or for loss or damage of equipment.

Transport transfers unavailable.

Cancellation
Cancellations must be advised 48 hours prior to the departure time.     Amendments to your booking are accepted within the 48 hour period, subject to seat availability. This may incur a fee.

Cancellations within 48 hours of departure or in case of  “no show” will incur full charge.

Privacy Policy
Waiatoto River Safari does not share any client information to any third parties.